Refund Policy
At Rumaway Lifestyle, we strive to provide our customers with exceptional service and unforgettable experiences on the water. To ensure transparency and clarity regarding refunds, please review the following policy:
1. Deposit
- A non-refundable deposit of 25% of the total rental fee is required to secure your reservation.
- This deposit is payable at the time of booking and is deducted from the total rental cost.
2. Cancellations
- Cancellations made 72 hours or more prior to the scheduled rental date are eligible for a partial refund of the rental fee, excluding the non-refundable deposit.
- Cancellations made within 48 hours of the scheduled rental date are not eligible for a refund, including the non-refundable deposit.
3. Bad Weather
- In the event of adverse weather conditions (e.g., heavy rain, high winds), which pose a safety risk to renters, we reserve the right to cancel or reschedule rentals at our discretion.
- If your rental is canceled due to bad weather, you will have the option to reschedule for a future date or receive a full refund, including the non-refundable deposit.
4. Refund Process
- Refunds, if applicable, will be processed using the original method of payment.
- Please allow 5 business days for the refund to reflect in your account, depending on your financial institution’s processing time.
Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way.
Note: This refund policy is subject to change without prior notice. Please review this page regularly for any updates or modifications.
By proceeding with your reservation, you acknowledge that you have read, understood, and agree to abide by our refund policy.